Customer Service Learning Bundle
Contact Hours: 24 (an estimated time frame devoted to a course of study from start to finish that can vary from student to student)
The program provides learners with recommended course bundles to take together for an in-depth development experience. The Customer Service Learning Track contains 15 courses to help managers and individuals deliver excellent customer service and build customer loyalty.
Most of us interact with customers in some way. Whether we call them customers or clients, and whether they are outside the company or inside the company, all of us tend to interact with customers at some point. Therefore, it’s great to have strong customer service skills. Knowing how to build customer rapport, understand our customer needs, and being able to handle upset customers are all part of great customer service. The Customer Service Basics courseware will help build your skills to effectively communicate and meet your customer needs, thus helping you and your organization achieve its goals.
Customer Service Basics
Individuals build the skills required to deliver excellent customer service and build customer loyalty. This course bundle includes the following bite sized mobile ready courses:
The combination of short videos followed by step-by-step instructions, help learners put into practice the learning they just completed, which means organization leaders are confident that the transition from learning to application on the job actually happens, and organization capabilities are increased.
Research shows that 70% of development happens on the job, and this is the only off the shelf e-learning courseware provider that helps the learner apply learning on the job through step by step instructions and exercises. The combination of short videos followed by step by step instructions, help learners put into practice the learning they just completed, which means organization leaders are confident that the transition from learning to application on the job actually happens, and organization capabilities are increased.
The LMS uses Microlearning:
Some call it granular, others call it chunked, they mean the same thing—learners want short learning courses. Study after study shows that taking in information in small bite sized chunks leads to increased learner retention. The learning market has been recognizing this trend with shorter and shorter learning courses, including shortening e-learning courses from 4 hours to 1 hour to 30 minutes. Our learning content takes this trend to the next step to meet the demands of learners.
To receive a complete and comprehensive course outline write to courseinfo@jeronline.com and include both the course number and the complete course title.
All training is delivered online; no additional purchase required.